Summary:

On December 15, 2025, during scheduled maintenance and deployment of the Portnox Cloud 2025.12 update, Portnox Cloud experienced a service disruption that impacted customers using Cisco Meraki Wireless for 802.1X/RADIUS authentication. In some cases, wireless authentication requests were incorrectly evaluated against the configured SSID, resulting in failed authentications. The change causing the issue was rolled back and service was restored within approximately 90 minutes.

Root...

On November 10th, 2025, Portnox will add several new IP addresses to our backend cloud infrastructure services. These IPs will allow us to distribute load more evenly across our growing backend services, improving performance, increasing reliability, and allowing customers to stay ahead of future expansions with limited to no impact.

This notice applies only to Portnox customers who are…

Running any of the following Portnox on-prem components or utilizing our cloud SiEM integrations with...