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Welcome to the Portnox CLEAR Status Update Page.
Get full reporting and live updates for all CLEAR incidents and planned maintenance updates, past, present and future.
Our customers are encouraged to check the status here as well as to subscribe for updates to be emailed in real time.
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Portal
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Authentication Services (RADIUS)
Operational
Authentication Services (Captive Portal)
Operational
AgentP Enrollment Services
Operational
Device Data Collectors
Operational
Multi Factor Authentication Services
Operational
Directory Synchronization Services
Operational
Alerting Services
Operational
API
Operational
Azure infrastructure
Operational
Operational
Degraded Performance
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Major Outage
Maintenance
Scheduled Maintenance
Portnox Cloud Update 2025.06 Jun 2, 2025 00:00-03:00 EDT
In our ongoing commitment to providing outstanding service to all our customers, we plan to perform a routine Portnox Cloud upgrade on Sunday, June 1st, at 11PM CDT and complete on Monday, June 2nd, around 2AM CDT.
New features
- New CrowdStrike Integration – Portnox Cloud can be integrated with CrowdStrike platform and administrators can define risk policies for devices that do not have CrowdStrike installed and enrolled, has not reported into CrowdStrike for an extended period of time (dormant) or exceed an acceptable ZTA score limit
- Docker Container Automatic Updates - A new Docker Container that automatically updates any/all Portnox Docker containers on the same Docker host when new versions are released is now available for download through Docker Hub
Improvements and bug fixes
- Improved scalability of the Map Widget - The Map widget on the dashboard now groups devices within close proximity to each other for improved performance and usability
- Added first seen and last seen values to NAS properties - Newly added NAS devices now include a first seen date/time that is visible from the NAS details panel and API
- Added ability to download Root Certificates directly in X.509 ‘.CER’ format
- A direct link to the Portnox Status page has been added to the ‘Help’ tab
- Customers integrating both Entra ID and Active Directory can now configure the priority order within the Portnox Cloud portal
- Deep links to devices in Intune, Entra ID, and Jamf have been added to the device panel for customer convenience
- The NAS name character limit has been increased from 30 to 60 characters
- Windows 11 devices now display the correct version and edition within the Portnox devices grid
No interruption in service is expected during the upgrade process. If, for any reason, you experience any issues following the upgrade, please contact our support team for assistance.
Posted on May 22, 2025 - 10:46 EDT
New features
- New CrowdStrike Integration – Portnox Cloud can be integrated with CrowdStrike platform and administrators can define risk policies for devices that do not have CrowdStrike installed and enrolled, has not reported into CrowdStrike for an extended period of time (dormant) or exceed an acceptable ZTA score limit
- Docker Container Automatic Updates - A new Docker Container that automatically updates any/all Portnox Docker containers on the same Docker host when new versions are released is now available for download through Docker Hub
Improvements and bug fixes
- Improved scalability of the Map Widget - The Map widget on the dashboard now groups devices within close proximity to each other for improved performance and usability
- Added first seen and last seen values to NAS properties - Newly added NAS devices now include a first seen date/time that is visible from the NAS details panel and API
- Added ability to download Root Certificates directly in X.509 ‘.CER’ format
- A direct link to the Portnox Status page has been added to the ‘Help’ tab
- Customers integrating both Entra ID and Active Directory can now configure the priority order within the Portnox Cloud portal
- Deep links to devices in Intune, Entra ID, and Jamf have been added to the device panel for customer convenience
- The NAS name character limit has been increased from 30 to 60 characters
- Windows 11 devices now display the correct version and edition within the Portnox devices grid
No interruption in service is expected during the upgrade process. If, for any reason, you experience any issues following the upgrade, please contact our support team for assistance.
Posted on May 22, 2025 - 10:46 EDT
AgentP (MacOS) Update Jun 5, 2025 03:00-04:00 EDT
In our continued commitment to provide outstanding service to all our customers, we will be rolling upgrades to the latest version of AgentP for MacOS from Thursday June 5th.
The rollout will occur in four phases, with each phase occurring one week following the previous. All AgentP clients will be upgraded by June 26th at the latest.
- Phase 1 – June 5th - organizations with up to 10 active Agents
- Phase 2 – June 12th - organizations with up to 100 active Agents
- Phase 3 – June 19th - organizations with up to 1000 active Agents
- Phase 4 – June 26th - all remaining organizations
MacOS AgentP
- new version 1.1.211
- addresses an issue with automatic deactivation in case there is no logged user in MacOS. Typical symptoms are recuring alerts about ‘Device has unenrolled’/’New device was enrolled’.
With the AgentP upgrade, NO INTERRUPTION IN SERVICE IS EXPECTED. If for any reason you experience any issues following the update, please contact our support team for assistance. https://support.portnox.com
Posted on May 28, 2025 - 07:13 EDT
The rollout will occur in four phases, with each phase occurring one week following the previous. All AgentP clients will be upgraded by June 26th at the latest.
- Phase 1 – June 5th - organizations with up to 10 active Agents
- Phase 2 – June 12th - organizations with up to 100 active Agents
- Phase 3 – June 19th - organizations with up to 1000 active Agents
- Phase 4 – June 26th - all remaining organizations
MacOS AgentP
- new version 1.1.211
- addresses an issue with automatic deactivation in case there is no logged user in MacOS. Typical symptoms are recuring alerts about ‘Device has unenrolled’/’New device was enrolled’.
With the AgentP upgrade, NO INTERRUPTION IN SERVICE IS EXPECTED. If for any reason you experience any issues following the update, please contact our support team for assistance. https://support.portnox.com
Posted on May 28, 2025 - 07:13 EDT