All Systems Operational

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Welcome to the Portnox Cloud Status Update Page.
Get full reporting and live updates for all Cloud incidents and planned maintenance updates, past, present and future.
Our customers are encouraged to check the status here as well as to subscribe for updates to be emailed in real time.

America ? Operational
Portal Operational
Authentication Services (Captive Portal) Operational
AgentP Enrollment Services Operational
Device Data Collectors Operational
Multi Factor Authentication Services Operational
Directory Synchronization Services Operational
Alerting Services Operational
API Operational
Azure infrastructure Operational
Authentication Services (RADIUS) Operational
Europe ? Operational
Portal Operational
Authentication Services (RADIUS) Operational
Authentication Services (Captive Portal) Operational
AgentP Enrollment Services Operational
Device Data Collectors Operational
Multi Factor Authentication Services Operational
Directory Synchronization Services Operational
Alerting Services Operational
API Operational
Azure infrastructure Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Linux AgentP Upgrade Sep 9, 2025 00:00-01:00 EDT

In our continued commitment to provide outstanding service to all our customers, we will be rolling upgrades to the latest version of AgentP for Linux operating systems from Tuesday September 9th.

The rollout will occur in two phases:

- Phase 1 – September 9th - organizations with up to 10 active Agents
- Phase 2 – individual schedule - all remaining organizations


Linux AgentP
- security fixes – updating security libraries to recent versions
- new feature – support for Headless Linux


With the AgentP upgrade, NO INTERRUPTION IN SERVICE IS EXPECTED. If for any reason you experience any issues following the update, please contact our support team for assistance. https://support.portnox.com
Posted on Sep 03, 2025 - 06:37 EDT
System Metrics Month Week Day
Portnox Cloud Availability
Fetching
Sep 3, 2025

No incidents reported today.

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025
Portnox Cloud Portal
Resolved - The web portal's service has been fully restored. Teams are still actively engaged with Microsoft to implement measures to prevent this from occurring again.
Aug 29, 19:18 EDT
Update - We are continuing to work on a fix for this issue.
Aug 29, 19:01 EDT
Identified - The issue has been identified and a fix is being implemented.
Aug 29, 19:01 EDT
Investigating - Portnox Cloud Portal is experiencing a service disruption as of Friday August 29th at 5:30pm CDT. All RADIUS authentication services remain unaffected. DevOps and Engineering teams are investigating.
Aug 29, 18:34 EDT
Aug 28, 2025

No incidents reported.

Aug 27, 2025
Portnox Cloud Update 2025.08
Completed - The scheduled maintenance has been completed.
Aug 27, 03:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 00:01 EDT
Scheduled - In our ongoing commitment to providing outstanding service to all our customers, we plan to perform a routine Portnox Cloud upgrade on Tuesday, August 26th, at 11PM CDT and complete on Wednesday, August 27th, around 2AM CDT.

New features
- New SentinelOne Integration – Portnox Cloud can be integrated with the SentinelOne platform and administrators can define risk policies for devices that do not have SentinelOne installed and enrolled, has not reported into SentinelOne for an extended period of time (dormant) or there is an active threat detected on the device.
- It is now possible to perform bulk imports of MAC addresses using CSV files through the MAC enrollment portal
- Optional risk policy grace periods can now be defined for antivirus, software installed, and running services risk attributes
- RadSec for Cloud RADIUS services now support Mutual Transport Layer Security (mTLS)
- MAC Address randomization is now disabled for wireless network profiles obtained through the self-onboarding portal
- Device created date is now displayed on the device details panel
- Added SIEM support for Google Security Operations (SecOps)
- MAC address has been added to "New Intune device was enrolled" alerts
- Interface/SSID name added to emailed MAC Address Bypass alerts
- Organization names has been increased from 25 characters to 40
- It's now possible to add, remove, and reorder columns displayed in the devices grid
- Deep links to accounts from external authentication repositories added to account panel
- Phone number field added to Guest management grid for SMS authentication
- Risk policy attributes are now in alphabetical order
- ZTNA users should now see fewer prompts for certificate selection
- The ZNTA Resources grid can now be refreshed without reloading the entire page
- Improved the status of ZTNA Gateways to help alleviate potential confusion
- Syslog Test Button has been added for SiEM integrations configured to use ADBroker
- It is now possible to blacklist IP addresses from accessing cloud RADIUS services


An interruption of service lasting no more than a few minutes is possible but unlikely. If, for any reason, you experience any issues following the upgrade, please contact our support team for assistance.
Aug 14, 17:40 EDT
Unexpected License Quota Alerts
Resolved - On Tuesday, August 26th, between approximately 11:00 PM and 11:30 PM CDT, as part of the Portnox Cloud 2025.08 Update, all organizations were granted access to ZTNA Free Licensing with unlimited usage. This required a short service migration (about 20 minutes), during which customers may have observed temporary “license quota exceeded” alerts in the Portnox console. These were unexpected, but were fully resolved once the migration was completed.

If you have concerns or any persistent problems, please open a case with Portnox Support.
Aug 27, 00:00 EDT
Aug 26, 2025

No incidents reported.

Aug 25, 2025
Temporary Portal Disruption
Resolved - An issue affecting some customers' access to the Portnox web portal has been resolved. A hardware performance degradation was noted in some of our website services, which caused performance issues on certain website pages with search and filtering capabilities. The affected processes were migrated to a more performant infrastructure to help ensure current and future scaling needs.
Aug 25, 17:57 EDT
Investigating - We have received several reports of sluggish web performance or occasional timeouts when attempting to access the Portnox Cloud web Portal. Our DevOps and engineering teams are actively engaged with Microsoft Azure support to remedy this situation as quickly as possible.

At this time, the issue appears limited to the web portal only and 802.1x, NAC, RADIUS, TACACS+, and ZTNA services remain unaffected.
Aug 25, 13:24 EDT
Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

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