All Systems Operational

About This Site

Welcome to the Portnox CLEAR Status Update Page.
Get full reporting and live updates for all CLEAR incidents and planned maintenance updates, past, present and future.
Our customers are encouraged to check the status here as well as to subscribe for updates to be emailed in real time.

America ? Operational
Portal Operational
Authentication Services (Captive Portal) Operational
AgentP Enrollment Services Operational
Device Data Collectors Operational
Multi Factor Authentication Services Operational
Directory Synchronization Services Operational
Alerting Services Operational
API Operational
Azure infrastructure Operational
Authentication Services (RADIUS) Operational
Europe ? Operational
Portal Operational
Authentication Services (RADIUS) Operational
Authentication Services (Captive Portal) Operational
AgentP Enrollment Services Operational
Device Data Collectors Operational
Multi Factor Authentication Services Operational
Directory Synchronization Services Operational
Alerting Services Operational
API Operational
Azure infrastructure Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Portnox Cloud Availability
Fetching
Past Incidents
May 20, 2024

No incidents reported today.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024
Load Balancer Upgrade
Completed - The scheduled maintenance has been completed.
May 13, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 00:00 EDT
Scheduled - On Sunday May 12th at 11:00pm central time, we will be upgrading the load balancers frontending our cloud services. A momentary interruption of service lasting no more than a few minutes is possible, however, unlikely.
May 10, 15:40 EDT
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024
AgentP (Windows) Upgrade
Completed - The scheduled maintenance has been completed.
May 10, 15:35 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 22, 14:22 EDT
Scheduled - In our continued commitment to provide outstanding service to all our customers, we will be rolling upgrades to the latest version of AgentP (Windows) Wednesday, April 3rd.

The rollout will occur in three phases, with each phase occurring one week following the previous. All AgentP clients will be upgraded by April 18th at the latest.

- Phase 1 - April 4th - organizations with up to 10 Agents
- Phase 2 - April 11th - organizations with up to 100 Agents
- Phase 3 - April 18th - all remaining organizations

This new version of AgentP (1.1.279) provides data transfer optimizations and several minor bug fixes.

With the AgentP upgrade, NO INTERRUPTION IN SERVICE IS EXPECTED. If for any reason you experience any issues following the update, please contact our support team for assistance. https://support.portnox.com
Mar 22, 14:06 EDT
Group Synchronization Improvements
Completed - The scheduled maintenance has been completed.
May 10, 15:34 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 22, 14:22 EDT
Scheduled - Wednesday, April 3rd we will begin enabling Group Synchronization improvements to customer tenants. This feature improves performance of synchronization with external authentication repositories, such as AzureAD, Active Directory, OKTA and Google Workspace. Group Synchronization is a backend function, so there should be no visible impact to Portnox Cloud.

The rollout of this feature will occur in four phases in the month of April, with each phase occurring one week following the previous. Customers can determine the exact date this feature will be enabled based on the following schedule and associated tenant criteria.

- April 3rd - All evaluating organizations
- April 10th - Organizations starting with letters (A-E) excluding organizations with 1000+ devices
- April 17th - Organizations starting with letters (F-M) excluding organizations with 1000+ devices
- April 24th - All remaining organizations

With the enablement of this feature, NO INTERRUPTION IN SERVICE IS EXPECTED. If for any reason you experience any issues following the update, please contact our support team for assistance. https://support.portnox.com
Mar 22, 14:20 EDT
May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

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