All Systems Operational

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Welcome to the Portnox CLEAR Status Update Page.
Get full reporting and live updates for all CLEAR incidents and planned maintenance updates, past, present and future.
Our customers are encouraged to check the status here as well as to subscribe for updates to be emailed in real time.

America ? Operational
Portal Operational
Authentication Services (Captive Portal) Operational
AgentP Enrollment Services Operational
Device Data Collectors Operational
Multi Factor Authentication Services Operational
Directory Synchronization Services Operational
Alerting Services Operational
API Operational
Azure infrastructure Operational
Authentication Services (RADIUS) Operational
Europe ? Operational
Portal Operational
Authentication Services (RADIUS) Operational
Authentication Services (Captive Portal) Operational
AgentP Enrollment Services Operational
Device Data Collectors Operational
Multi Factor Authentication Services Operational
Directory Synchronization Services Operational
Alerting Services Operational
API Operational
Azure infrastructure Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Portnox Cloud Availability
Fetching
Jul 8, 2025

No incidents reported today.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025
Portnox Cloud Update 2025.07
Completed - The scheduled maintenance has been completed.
Jun 29, 14:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 11:59 EDT
Scheduled - Today’s workforce is more distributed than ever. Working remotely, on-site, or in hybrid environments, and often from multiple devices. As a result, employees are accessing business-critical applications from potentially unsecured networks and unmanaged or unprotected devices. This significantly expands your organization’s threat surface and introduces serious security challenges for your IT teams. In our ongoing commitment to solving real-world challenges for our customers, Portnox is introducing our first release of Portnox ZTNA on Sunday, June 29th, to provide a new, modern alternative for secure remote access.

The upgrade is scheduled to take place at 11 pm Central. No service interruption is expected. If you experience any issues after the upgrade, please contact our support team for assistance.

For existing CAA and UAC customers, Conditional Access for Applications will be incorporated into the ZTNA product. This will not impact your current licensing or require any reconfiguration of your existing applications. The only visible change will be that the "Applications" menu will now be labeled "ZTNA Resources." As a CAA or UAC customer, you will automatically gain the ability to provide secure remote access to both cloud-based and hosted applications as a part of your existing subscription.
Jun 16, 17:20 EDT
Temporary RADIUS service disruption
Resolved - On Sunday, June 29, between approximately 2:00 AM and 9:00 AM CDT, certain instances of our RADIUS service experienced an outage due to an expired certificate.

While certificate renewal is typically an automated and routine process, few service instances failed to register the updated certificate. This led to authentication failures on the affected instances.

Upon identifying the root cause, the Portnox engineering team restarted the impacted instances, allowing the new certificate to be properly recognized and restoring normal operation.

We have updated our internal processes to prevent such occurrences from happening again in the future.
Jun 29, 03:00 EDT
Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

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