In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 2024 - 00:00 EDT
Scheduled - In our continued commitment to providing outstanding service to all our customers, we will begin rolling upgrades to the local RADIUS proxy VMs in the week of May 27th.
While the upgrade is performed, customers utilizing our cloud RADIUS services as their primary or secondary backup for a locally deployed RADIUS proxy should see no interruption in service. Similarly, customers who are not using the Local RADIUS proxy will be unaffected by the change. This upgrade to the local RADIUS proxy is focused on security updates and updating security libraries.

The rollout will occur in four phases, with each phase occurring one week following the previous. All organizations utilizing Local Radius VMs will be upgraded by June 19th at the latest.
- Phase 1 – May 29th – organizations with up to 100 devices
- Phase 2 – June 5th – organizations with up to 500 devices
- Phase 3 – June 12th - organizations with up to 2000 devices
- Phase 4 – June 19th – all remaining organizations

On June 19th we will also publish the latest release of our Local Radius Docker image (https://hub.docker.com/r/portnox/portnox-radius). We strongly recommend upgrading your docker image by using command ‘docker pull portnox/portnox-radius:latest’, as we are not able to perform the update of docker image automatically.
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During the same week of May 27th, we will also begin rolling out upgrades for the MacOS version of AgentP.
The rollout will occur in three phases, with each phase occurring one week following the previous. All AgentP clients will be upgraded by June 13th at the latest.
- Phase 1 – May 30th - organizations with up to 10 MacOS Agents
- Phase 2 – June 6th - organizations with up to 100 MacOS Agents
- Phase 3 – June 13th - all remaining organizations

This new version of MacOS AgentP provides data transfer optimizations and several minor bug fixes. With the AgentP upgrade, NO INTERRUPTION IN SERVICE IS EXPECTED. If for any reason you experience any issues following the update, please contact our support team for assistance. https://support.portnox.com

May 29, 2024 00:00-01:00 EDT

About This Site

Welcome to the Portnox CLEAR Status Update Page.
Get full reporting and live updates for all CLEAR incidents and planned maintenance updates, past, present and future.
Our customers are encouraged to check the status here as well as to subscribe for updates to be emailed in real time.

America ? Under Maintenance
Portal Operational
Authentication Services (Captive Portal) Operational
AgentP Enrollment Services Under Maintenance
Device Data Collectors Operational
Multi Factor Authentication Services Operational
Directory Synchronization Services Operational
Alerting Services Operational
API Operational
Azure infrastructure Operational
Authentication Services (RADIUS) Under Maintenance
Europe ? Under Maintenance
Portal Operational
Authentication Services (RADIUS) Under Maintenance
Authentication Services (Captive Portal) Operational
AgentP Enrollment Services Under Maintenance
Device Data Collectors Operational
Multi Factor Authentication Services Operational
Directory Synchronization Services Operational
Alerting Services Operational
API Operational
Azure infrastructure Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Portnox Cloud Availability
Fetching
Past Incidents
May 30, 2024

No incidents reported today.

May 29, 2024

Unresolved incident: Local Radius Virtual Appliance + MacOS AgentP Upgrade.

May 28, 2024

No incidents reported.

May 27, 2024

No incidents reported.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024

No incidents reported.

May 23, 2024

No incidents reported.

May 22, 2024

No incidents reported.

May 21, 2024
Resolved - This incident has been resolved.
May 21, 18:16 EDT
Monitoring - Between 6:30 am and 7:00 am US-CDT, May 21st, 2024 Portnox US-East Cloud RADIUS services experienced a momentary disruption of service. Those organizations utilizing our EU-West data center as their primary or secondary RADIUS service, or those that deployed a local RADIUS for additional redundancy continued to operate normally without disruption. Service is now fully restored and we are working diligently to determine the root cause of the service disruption while continuing to closely monitor.

As always, we recommend wherever possible that customers configure a Critical Auth VLAN and/or deploy a local RADIUS proxy within their environment to minimize or eliminate any potential impact of service disruptions. If you need help deploying or configuring either of these solutions in your environment, our technical support organization is standing by eager and willing to assist in this endeavor.

May 21, 08:55 EDT
May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.