All Systems Operational

About This Site

Welcome to the Portnox CLEAR Status Update Page.
Get full reporting and live updates for all CLEAR incidents and planned maintenance updates, past, present and future.
Our customers are encouraged to check the status here as well as to subscribe for updates to be emailed in real time.

America ? Operational
Portal Operational
Authentication Services (Captive Portal) Operational
AgentP Enrollment Services Operational
Device Data Collectors Operational
Multi Factor Authentication Services Operational
Directory Synchronization Services Operational
Alerting Services Operational
API Operational
Azure infrastructure Operational
Authentication Services (RADIUS) Operational
Europe ? Operational
Portal Operational
Authentication Services (RADIUS) Operational
Authentication Services (Captive Portal) Operational
AgentP Enrollment Services Operational
Device Data Collectors Operational
Multi Factor Authentication Services Operational
Directory Synchronization Services Operational
Alerting Services Operational
API Operational
Azure infrastructure Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Routine Maintenance Mar 25, 2025 01:00-04:00 EDT
On Tuesday, March 25th, at midnight US central time, we will be performing routine maintenance on the Portnox Cloud backend. A momentary interruption of service lasting no more than a few minutes is possible, however, unlikely.
Posted on Mar 07, 2025 - 17:23 EST
System Metrics Month Week Day
Portnox Cloud Availability
Fetching
Past Incidents
Mar 17, 2025

No incidents reported today.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025
AgentP (Windows + MacOS) Update - rescheduled
Completed - The scheduled maintenance has been completed.
Mar 13, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 03:00 EDT
Scheduled - In our continued commitment to provide outstanding service to all our customers, we will be rolling upgrades to the latest version of AgentP for Windows and MacOS from Thursday March 13th.

The rollout will occur in four phases, with each phase occurring one week following the previous. All AgentP clients will be upgraded by April 3rd at the latest.

- Phase 1 - March 13th - organizations with up to 10 active Agents
- Phase 2 - March 20th - organizations with up to 100 active Agents
- Phase 3 - March 27th - organizations with up to 1000 active Agents
- Phase 4 - April 3rd - all remaining organizations

Windows AgentP
- new version 1.1.291
- adds support for WPA3-Enterprise 192bit mode

MacOS AgentP
- new version 1.1.210
- addresses an issue with users identification in OKTA repository, in case user name has special format



With the AgentP upgrade, NO INTERRUPTION IN SERVICE IS EXPECTED. If for any reason you experience any issues following the update, please contact our support team for assistance. https://support.portnox.com
Mar 6, 08:23 EST
AgentP (Windows + MacOS) Update - rescheduled
Completed - The scheduled maintenance has been completed.
Mar 13, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 03:00 EDT
Scheduled - In our continued commitment to provide outstanding service to all our customers, we will be rolling upgrades to the latest version of AgentP for Windows and MacOS from Thursday March 13th.

The rollout will occur in four phases, with each phase occurring one week following the previous. All AgentP clients will be upgraded by April 3rd at the latest.

- Phase 1 - March 13th - organizations with up to 10 active Agents
- Phase 2 - March 20th - organizations with up to 100 active Agents
- Phase 3 - March 27th - organizations with up to 1000 active Agents
- Phase 4 - April 3rd - all remaining organizations

Windows AgentP
- new version 1.1.291
- adds support for WPA3-Enterprise 192bit mode

MacOS AgentP
- new version 1.1.210
- addresses an issue witch users identification in OKTA repository, in case user name has special format



With the AgentP upgrade, NO INTERRUPTION IN SERVICE IS EXPECTED. If for any reason you experience any issues following the update, please contact our support team for assistance. https://support.portnox.com
Feb 27, 08:48 EST
Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025
Portnox Cloud Update 2025.03
Completed - The scheduled maintenance has been completed.
Mar 10, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 01:00 EDT
Scheduled - In our ongoing commitment to providing outstanding service to all our customers, we plan to perform a routine Portnox Cloud upgrade on Monday, March 10th, at midnight CDT and complete around 3AM CDT.

New features & improvements
- SMS and Sponsored Guest Captive Portal workflows have been streamlined
- Conditional Access for Applications no longer requires AgentP and can be used completely agentlessly
- Adding MAC vendor OUI's to a MAB account now uses filtered search
- "Missing critical patches" risk policies now have three new grace period options: 30 days, 60 days, and 90 days
- Read-only admins can now add MAC addresses to MAC-based accounts when granted the MAC account manual onboarding permission
- The Jamf integration now includes a 'test' button that verifies all required permissions

No interruption in service is expected during the upgrade process. If, for any reason, you experience any issues following the upgrade, please contact our support team for assistance.
Mar 3, 16:45 EST
Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

Mar 5, 2025

No incidents reported.

Mar 4, 2025

No incidents reported.

Mar 3, 2025

No incidents reported.

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