All Systems Operational

About This Site

Welcome to the Portnox CLEAR Status Update Page.
Get full reporting and live updates for all CLEAR incidents and planned maintenance updates, past, present and future.
Our customers are encouraged to check the status here as well as to subscribe for updates to be emailed in real time.

America ? Operational
Portal Operational
Authentication Services (Captive Portal) Operational
AgentP Enrollment Services Operational
Device Data Collectors Operational
Multi Factor Authentication Services Operational
Directory Synchronization Services Operational
Alerting Services Operational
API Operational
Azure infrastructure Operational
Authentication Services (RADIUS) Operational
Europe ? Operational
Portal Operational
Authentication Services (RADIUS) Operational
Authentication Services (Captive Portal) Operational
AgentP Enrollment Services Operational
Device Data Collectors Operational
Multi Factor Authentication Services Operational
Directory Synchronization Services Operational
Alerting Services Operational
API Operational
Azure infrastructure Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance May 25, 2025 23:59 - May 26, 2025 00:59 EDT

On Sunday, May 25th, at 11 PM US Central time, we will perform routine maintenance on the Portnox Cloud backend. An interruption of service lasting no more than a few minutes is possible but unlikely.
Posted on May 21, 2025 - 13:50 EDT

Portnox Cloud Update 2025.06 Jun 2, 2025 00:00-03:00 EDT

In our ongoing commitment to providing outstanding service to all our customers, we plan to perform a routine Portnox Cloud upgrade on Sunday, June 1st, at 11PM CDT and complete on Monday, June 2nd, around 2AM CDT.

New features
- New CrowdStrike Integration – Portnox Cloud can be integrated with CrowdStrike platform and administrators can define risk policies for devices that do not have CrowdStrike installed and enrolled, has not reported into CrowdStrike for an extended period of time (dormant) or exceed an acceptable ZTA score limit
- Docker Container Automatic Updates - A new Docker Container that automatically updates any/all Portnox Docker containers on the same Docker host when new versions are released is now available for download through Docker Hub

Improvements and bug fixes
- Improved scalability of the Map Widget - The Map widget on the dashboard now groups devices within close proximity to each other for improved performance and usability
- Added first seen and last seen values to NAS properties - Newly added NAS devices now include a first seen date/time that is visible from the NAS details panel and API
- Added ability to download Root Certificates directly in X.509 ‘.CER’ format
- A direct link to the Portnox Status page has been added to the ‘Help’ tab
- Customers integrating both Entra ID and Active Directory can now configure the priority order within the Portnox Cloud portal
- Deep links to devices in Intune, Entra ID, and Jamf have been added to the device panel for customer convenience
- The NAS name character limit has been increased from 30 to 60 characters
- Windows 11 devices now display the correct version and edition within the Portnox devices grid


No interruption in service is expected during the upgrade process. If, for any reason, you experience any issues following the upgrade, please contact our support team for assistance.

Posted on May 22, 2025 - 10:46 EDT
Portnox Cloud Availability
Fetching
May 23, 2025

No incidents reported today.

May 22, 2025

No incidents reported.

May 21, 2025
Completed - The scheduled maintenance has been completed.
May 21, 01:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 00:01 EDT
Scheduled - On Wednesday, May 21st, at 12 AM US Eastern time, we will be performing routine maintenance on the Portnox Cloud backend. An interruption of service lasting no more than 15 - 20 minutes is possible.
May 5, 12:49 EDT
May 20, 2025

No incidents reported.

May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.