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Welcome to the Portnox CLEAR Status Update Page.
Get full reporting and live updates for all CLEAR incidents and planned maintenance updates, past, present and future.
Our customers are encouraged to check the status here as well as to subscribe for updates to be emailed in real time.
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Operational
Portal
Operational
Authentication Services (RADIUS)
Operational
Authentication Services (Captive Portal)
Operational
AgentP Enrollment Services
Operational
Device Data Collectors
Operational
Multi Factor Authentication Services
Operational
Directory Synchronization Services
Operational
Alerting Services
Operational
API
Operational
Azure infrastructure
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ADBroker upgrade
Jan 16, 2025 00:00-01:00 EST
In our continued commitment to provide outstanding service to all our customers, we will be rolling upgrades to the ADBroker to newest version Thursday, January 16th.
The rollout will occur in three phases, with each phase occurring one week following the prior. All customers will be upgraded by January 30th latest.
- Phase 1 - January 16th - organizations with up to 100 Devices
- Phase 2 - January 23rd - organizations with up to 1000 Devices
- Phase 3 - January 30th - all remaining organizations
New version of ADBroker (1.1.320) will contain following improvements and features.
- Addresses an issue where trace logs were not automatically disabled, which may have resulted into filling up a hard drive
- Addresses an issue where leading or trailing spaces were causing "invalid credentials" error
- Improved an alert, which reports that ADBroker credentials are invalid
With the ADBroker, NO INTERRUPTION IN SERVICE IS EXPECTED. If for any reason you experience any issues following the update, please contact our support team for assistance. https://support.portnox.com
Posted on Jan 09, 2025 - 11:18 EST
The rollout will occur in three phases, with each phase occurring one week following the prior. All customers will be upgraded by January 30th latest.
- Phase 1 - January 16th - organizations with up to 100 Devices
- Phase 2 - January 23rd - organizations with up to 1000 Devices
- Phase 3 - January 30th - all remaining organizations
New version of ADBroker (1.1.320) will contain following improvements and features.
- Addresses an issue where trace logs were not automatically disabled, which may have resulted into filling up a hard drive
- Addresses an issue where leading or trailing spaces were causing "invalid credentials" error
- Improved an alert, which reports that ADBroker credentials are invalid
With the ADBroker, NO INTERRUPTION IN SERVICE IS EXPECTED. If for any reason you experience any issues following the update, please contact our support team for assistance. https://support.portnox.com
Posted on Jan 09, 2025 - 11:18 EST