RADIUS Services Update

As part of our ongoing commitment to provide the best possible service, Portnox will be updating backend cloud RADIUS services beginning Monday, November 16th.

Organizations will be updated based on the following schedule:

Monday, November 16th - organizations with 10 or fewer devices
Wednesday, November 18th - organizations with 100 or fewer devices
Monday, November 23rd - organizations with 1000 or fewer devices
Wednesday, November 25th - organizations with 10,000 or fewer devices
Thursday, November 26th - all remaining organizations

Changes to the infrastructure will be applied between 0:00 AM CST and 01:AM CST.

Expected Impact:

A brief service interruption of no more than a few minutes is possible during the maintenance window, though none is anticipated. No action is required by customers prior to, or following the update.

If you experience any issues following the update, please contact our Support team at success@portnox.com or visit our Support Portal.