AgentP backend services maintenance

As part of our ongoing commitment to provide the best possible service, Portnox will be updating backed services and routing used for AgentP communication with Portnox Cloud

Organizations will be migrated based on following schedule:

• 12 Nov 2026 - organizations with 100 Agents and fewer
• 19 Nov 2026 - organizations with 1000 Agents and fewer
• 24 Nov 2026 - all organizations

Changes to the infrastructure will be applied between 0:00AM CST and 01:AM CST.

Expected Impact

A brief service interruption lasting no more than a few minutes is possible during the upgrade, although an interruption is not anticipated.
No action is required from customers.
If you experience any issues following the update, please contact our Support team at success@portnox.com or visit Support portal.