Service Disruption Notice: Local RADIUS Service Issues Under Investigation

Update 10:09 PM CDT — Local RADIUS Service Issue Resolved

The issue affecting Local RADIUS instances has been resolved. Our DevOps and Engineering teams have restored service functionality and are actively monitoring the environment to ensure continued stability.

We appreciate your patience and cooperation while our teams worked to resolve this issue.

We have received several reports from customers experiencing issues with the Local RADIUS service. Our DevOps and Engineering teams are actively investigating the issue to identify the root cause and implement a resolution.

At this time, there is no known service disruption affecting Portnox Cloud RADIUS services. Customers using Cloud RADIUS services should continue to operate normally.

Recommended Action for Affected Customers:
Customers who may be impacted by this issue are advised to temporarily shut down their Local RADIUS services and fail over to Portnox Cloud RADIUS services until the issue has been resolved.

We will continue to provide updates as more information becomes available. We appreciate your patience while our teams work to restore full service functionality.