Portnox Cloud Status
US CLEAR Service Degraded
Major incident
America
AgentP Enrollment Services
Alerting Services
API
Authentication Services (Captive Portal)
Authentication Services (RADIUS)
Multi Factor Authentication Services
Azure infrastructure
Directory Synchronization Services
Portal
2022-10-25 22:31 CDT
· 4 hours, 49 minutes
Updates
Update
October 26, 2022 · 07:59 CDT
RCA: Disruption was caused by issue with Cosmos DB in Microsoft Azure. See https://status.azure.com/en-gb/status/history/ for more details.
Resolved
October 25, 2022 · 23:20 CDT
This incident has been resolved. All services are fully operational.
Investigating
October 25, 2022 · 18:31 CDT
A disruption in Azure service delivery is adversely affecting customers attempting to access the CLEAR web portal and is also impacting our ability to service RADIUS requests. Users who are already authenticated to the network should remain unaffected. Similarly, customers that have deployed the local RADIUS proxy should also be unaffected.
We have a Sev A case open with Microsoft and will update the status of CLEAR services as soon as service is restored.
← Back