Portnox Cloud Status

[Scheduled] CLEAR update 2023.2 from 2023-02-09 10:00 CST to 2023-02-09 14:00 CST

Scheduled maintenance America AgentP Enrollment Services Alerting Services API Authentication Services (Captive Portal) Authentication Services (RADIUS) Multi Factor Authentication Services Azure infrastructure Directory Synchronization Services Portal AgentP Enrollment Services Alerting Services API Multi Factor Authentication Services Authentication Services (RADIUS) Authentication Services (Captive Portal) Azure infrastructure Directory Synchronization Services Portal
2023-02-09 10:00 CST · 4 hours

Updates

Resolved

The scheduled maintenance has been completed.

February 9, 2023 · 09:00 CST
Started

Scheduled maintenance is currently in progress. We will provide updates as necessary.

February 9, 2023 · 05:00 CST
Scheduled

Maintenance will begin as scheduled in 60 minutes.

February 9, 2023 · 04:00 CST
Scheduled

In our continued commitment to provide outstanding service to all our customers, we are planning to perform a routine CLEAR upgrade on Thursday February 9th at 10 PM CDT and completing around 2:00am CDT Friday February 10th

New Features & Improvements planned in this release

  • Administrators can now rename MAB accounts
  • Search now supports the use of reserved characters in search results, such as ‘-‘, ‘ ‘, ‘:’, ‘+’, and ‘*’
    • Note that search may be sporadically unreliable for several days following release as indexes are rebuilt
  • Administrators can now enable AgentP Multi-User mode on Windows from within the CLEAR portal
    • Allows AgentP to be used on shared machines and alerts to be associated with the logged on user
    • The CLEAR API /api/nases post request with “info”:1 now returns the full SitePath for NAS devices.
    • NTLMv2 can now be enabled for ADBroker under [Settings > Authentication Repositories > Directory Integration Service]
    • All MAC Addresses are now listed under device management for devices managed via AgentP

During the upgrade process no interruption in service is expected. If for any reason you experience any issues following the upgrade, please contact our support team for assistance.

NOTICE: Changes in this 2023.2 release may impact some customers ability to onboard AgentP devices using their Azure AD single sign-on credentials.

Customers who are affected may be prompted to re-approve the CLEAR Azure App integration when onboarding an AgentP device using Azure AD single sign-on. Users who do not have adequate permissions to approve the updated Azure App component will instead be allowed to send a notification to the Azure administrator, requesting approval of the Azure integration app.

Once the application is approved, users will once again be able to enroll devices running AgentP using their Azure AD credentials. Below are links to example screenshots of the Azure App approval and request prompts that you may see and will need to accept to continue using your Azure AD credentials to enroll new AgentP devices in CLEAR.

Note: existing users and devices authenticating to the network wired, wirelessly via 802.1x, or via VPN using RADIUS with Azure AD credentials are unaffected. The change referenced above are limited ONLY to customers enrolling new devices running AgentP in CLEAR using their Azure AD credentials.

If you have any questions or need help with any of the steps outlined above, please contact our support team for assistance.

What users will see if ‘Admin consent requests’ is enabled within Azure > https://www.screencast.com/t/ovKoQVRss

What users will see if ‘Admin consent requests’ is disabled within Azure > https://www.screencast.com/t/X84mNm81k4

What the Azure AD Admin should see when enrolling an AgentP device. Ensure ‘Consent of behalf of org’ is selected before clicking ‘accept’ > https://www.screencast.com/t/ol54jpNSgP

January 20, 2023 · 09:52 CST

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